Avoid Cooperation Cliff

Automate eligibility processing, in real-time, while patients are still in your care. Higher cooperation equals more revenue.


Of course charity care is still part of your mission. Yet in today’s environment, we all agree that providers can no longer afford the ever-increasing levels of uncompensated care. While patient financial assistance programs are available, converting them to revenue is like trying to navigate a complicated maze without GPS.

Yes, you have people, process and maybe even some technology in place. Sometimes reimbursement is achieved.

But something is still missing.

Many patients leave... leave because care is complete. But an understanding of the financial responsibilities is not complete. They leave before that part of the encounter can be made clear.

And so you plummet off Cooperation Cliff; where patient cooperation drops by 33%*... also diminishing the probability of reimbursement.

* Sourced from an internal analysis of 650+ hospitals

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Peer Experience

There is a better way... a better way that leads to more net revenue, less self-pay, higher productivity for eligibility staff... even a better patient experience. Check out the results one of your peer providers achieved in the first 6 months using M FOCUS Powered by Sympraxis...

  • 30% increase in Medicaid reimbursement on 5% less self-pay patient volume
  • Self pay dollars ⬇︎17%
  • Medicaid pending volume (0-30 days) ⬆︎64%
  • Medicaid approval rate ⬆︎22%
  • Patient complaints - 0

Why it Works

Real-time exchange and visibility of relevant data complimented by intelligent automation delivers efficiency and accuracy in communication and decision-making. This is accomplished by mission-critical integration of both internal AND external systems complimented by mobile patient engagement via the smartphone app...all enabled by support of the right people. This fully integrated approach ensures ALL partners are committed to a better process including providers, agencies, MedAssist, and payers.

What it Does

  • Automates the screening process

  • Delivers consistent, real-time feedback during registration

  • Captures missed/unknown insurance and/or existing Medicaid

  • Enables "always-on" engagement through the mobile app

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