Press Release

Firstsource Announces the Opening of New North America Healthcare Corporate Headquarters

Louisville, Kentucky - Sept 20, 2019 – Firstsource Healthcare and MedAssist, a Firstsource Company, Announce The Opening of their New North America Healthcare Corporate Headquarters.

The new healthcare corporate headquarters will consolidate two Louisville, KY locations with new state-of-the-art facilities and infrastructure.  The building, located at 10400 Linn Station Rd, consists of approximately 41,000 sqft of space with a seat capacity to accommodate more than 400 employees.

Firstsource will host an official ribbon cutting on Thursday Sept 26, 2019.  The event will showcase the new center, which will deliver services that simplify the financial experience for patients, reduces claims administration costs as well as improves member satisfaction for payers. 

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Firstsource and MedAssist have been members of the Louisville community since 1989 and remain committed to providing contact center support to customers in North America.


About Firstsource Healthcare

Leading healthcare organizations, both Payers and Providers, trust Firstsource for the impact that we make on their top line revenues and bottom line profitability.  This is because our clients entrust us with the delivery of a unique integration of domain expertise, process transformation culture, and proven workflow efficiency complimented by Robotic Process Automation (RPA) and Analytics technology.

 

About MedAssist

Insured or not, everything that goes into the non-clinical part of the patient experience is a complicated maze of financial traps and hoops… for both patients and hospitals. Hospital leaders can now simplify the financial experience for both patients and the people of their organization. Hospitals achieve a stronger financial foundation, while patients experience clarity and a path to peace of mind about how to pay for their care. For healthcare leaders who want to learn more about an improved patient experience and effectively managing the eligibility enrollment process.

 

Firstsource Healthcare and MedAssist, a Firstsource Company, are part of Firstsource Solutions Limited, a RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL@IN), is a leading global provider of customized Business Process Management (BPM) services to the Healthcare, Telecom & Media and Banking & Financial Services industries. The company’s clients include Fortune 500 and FTSE 100 companies. Firstsource has a ‘Right-shore’ delivery model with operations in the US, the UK, India and the Philippines.

Visit https://firstsourcehealthcare.com, www.gomedassist.com, www.firstsource.com

 

Follow us on Twitter: @Firstsource, @MedAssistSol

Follow us on LinkedIn: @Firstsource Healthcare, @MedAssist, a Firstsource Company, @Firstsource

 

Contact

Marie Ovalle Sokol, Director of Marketing – Payer Services @ Marie.OvalleSokol@na.firstsource.com

Jerry McKenzie, Director of Marketing – Provider Services/MedAssist @ Jerry.Mckenzie@gomedassist.com

MedAssist named 2019 KLAS Category Leader in Eligibility Enrollment Services

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Louisville, KY - February 7, 2019 - MedAssist, a Firstsource Company, has been named a 2019 Category Leader in the 2019 Best in KLAS: Software & Services Report. The award, which is based on client ratings and experiences of more than 4,500 hospitals and 2,500 clinics, ranked MedAssist #1 in the Eligibility Enrollment Services category.

KLAS Research is a healthcare insights company, providing the industry with research on software and services. The KLAS Category Leader designation recognizes vendors that stand out when helping healthcare providers deliver quality patient care. In this year’s Software and Services report, MedAssist scored a 92.4 out of 100 and was ranked higher than all other entrants in the Eligibility Enrollment category.

In addition to displaying an overall performance score for each product or service, this year’s report also includes grades across six performance categories—culture, relationship, operations, product, value, and loyalty. Categories are comprised of key questions from the standard KLAS evaluation and the grades enable readers to quickly compare vendor performance. MedAssist scored highest in the “value” category with an “A+” grade, followed by an “A” in the “loyalty” and “operations” categories.

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These top ratings reflect MedAssist’s unique approach to eligibility enrollment. By providing enrollment packages for all 50 states based on state-specific online software, and using the M FOCUS™ solution to automate eligibility in real-time while patients are still in hospital care, MedAssist can streamline the entire financial process for both patients and hospitals.

Commenting on the award win, Randall Shafer, EVP & Division President at MedAssist, said: “This is a proud moment for the entire MedAssist family and represents the results of a complete TEAM effort. We will strive to be a good steward with the responsibility that comes with this important KLAS designation.”

Adam Gale, KLAS president, said: “Category Leaders are committed to providing the very best technology, service, and guidance to providers and payers. The Category Leader award carries with it the voice of thousands of providers and payers, highlighting outstanding vendors who have raised the bar.”

The team will be recognized at the 2019 Best in KLAS Awards in Orlando, FL on Monday, February 11, 2019.


About MedAssist

Insured or not, everything that goes into the non-clinical part of the patient experience is a complicated maze of financial traps and hoops… for both patients and hospitals. Hospital leaders can now simplify the financial experience for both patients and the people of their organization. Hospitals achieve a stronger financial foundation, while patients experience clarity and a path to peace of mind about how to pay for their care.

For healthcare leaders who want to learn more about an improved patient experience and effectively managing the eligibility enrollment process, visit https://gomedassist.com/eligibility-enrollment-services.

Follow us on Twitter: @MedAssistSol

Follow us on LinkedIn: @MedAssist, a Firstsource Company

 

About KLAS:

KLAS is a data-driven company on a mission to improve the world's healthcare by enabling provider and payer voices to be heard and counted. Working with thousands of healthcare professionals, KLAS collects insights on software, services and medical equipment to deliver reports, trending data and statistical overviews. KLAS data is accurate, honest and impartial. The research directly reflects the voice of healthcare professionals and acts as a catalyst for improving vendor performance.

To learn more about KLAS and the insights they provide, visit www.KLASresearch.com.  

MedAssist and Gaffey Healthcare Partner to Enable Better Financial Results for Hospitals and Better Patient Experiences

MedAssist and Gaffey Healthcare Partner to Enable Better Financial Results for Hospitals and Better Patient Experiences

MedAssist, a provider of revenue cycle solutions for hospitals, and Gaffey Healthcare, a provider of automation technology for hospital revenue cycle, today announced a partnership. The partnership enables MedAssist hospital customers a path to improve their net revenue position. MedAssist will begin leveraging the Gaffey AutoStatus technology to achieve greater efficiency in parts of the claims management process.

MedAssist Launches New Revenue Cycle Technology Suite For Healthcare Providers

MedAssist, a Firstsource company, today announced the launch of its new end-to-end revenue cycle technology and services suite, MedAssist Revenue Enhancement Solution (MRES™). MRES™ provides comprehensive technology and services to hospitals by optimizing efficiency and enriching the patient experience at all touch points of the revenue cycle.

MedAssist Named a Certified Enrollment Entity Organization for Covered California™

MedAssist, a leading provider of eligibility, enrollment and other revenue recovery solutions, announced that after completing a comprehensive review process, it has been approved to be a Certified Enrollment Entity by Covered California, California’s new health insurance exchange.

MedAssist Named a Certified Application Counselor Organization by CMS

MedAssist, a leading provider of eligibility, enrollment and other revenue recovery solutions, announced that after completing a comprehensive review process, it has been approved by the Centers for Medicare and Medicaid Services (CMS) to be a Certified Application Counselor Designated Organization (CDO).