word of mouth

What people are saying about our revenue cycle solutions

Our customers are our heroes! That's why we're so honored when they have nice things to say about us.

“MedAssist has become an integral part of our revenue cycle – from start to finish. We blend MedAssist team members with our internal financial counselor teams, therefore creating a seamless process for our patients. I have a great deal of trust and respect for the individuals that make up the MedAssist team, many of whom I’ve known for more than 20 years.”
— Gene Hornback, Associate Vice President of Patient Financial Services, Norton Healthcare
“MedAssist is an integral part of our revenue cycle team and successfully moved 26% of our self- pay population to Medicaid. I have worked with MedAssist at different facilities throughout the years and received positive results, and the professional staff always responds without hesitation.”
— Garry Morris, Laurens County Healthcare System
“We have a true partnership with MedAssist. I have been in the healthcare industry for 30 years, and I have never experienced a partnership so strong. We increased cash-on-hand from four days to 320 days and reduced net A/R days from 170 to 38. Incredible.”
— Terry Collins, CFO, Aspen Valley Hospital
“MedAssist seamlessly helped transition four hospitals to solely depend upon them for Medicaid eligibility services. This transition occurred over a holiday season and across state lines. We’ve seen immediate results and are pleased with the personal service MedAssist has provided to Baptist Healthcare.”
— Amy W. Davis, Baptist Health Care Corporation
“MedAssist is the right choice for us. The eligibility associates understand the patient experience, as well as our facility needs. We have been with MedAssist for many years and, as the face of healthcare reimbursement changes, our trusted partnership is more valuable than ever.”
— Vincent Bonetti, HH Health System
“I have had the pleasure of working with MedAssist for more than 20 years. During this time, we have solidified a business partnership based on results and trust. MedAssist has always been a responsive customer-service oriented organization. Their results have consistently outpaced that of their competition, while maintaining the highest standard of patient satisfaction.”
— Ileana Cullell, Jackson Health System
“MedAssist is the sole provider of Medicaid eligibility services for our acute care facilities. Their commitment to Novant and our mission and vision allows us to better serve our patients and communities. MedAssist’s responsiveness and level of service consistently exceed industry standards.”
— Melanie Wilson, Novant Health
“Since our partnership with MedAssist, we have experienced a 40% improvement in qualifying and timely resolution to our large balance self pay accounts.”
— JoAnna Richbourg, Tanner Health System
“A valuable resource to our Patient Access and Patient Financial Services staff in successfully obtaining Medicaid eligibility for our patients. MedAssist representatives know and anticipate what is important for Spartanburg and work to align their services and staff to help us accomplish our goals.”
— Brian Earnest, Spartanburg Regional Healthcare System
“MedAssist excels at managing our call center. In the past, this was a problem area for us and consumed excessive amounts of valuable management time. Now that MedAssist oversees the call center, we rarely even discuss the function because it is so well run and seldom hits our radar screen.”
— Gary Breuer, Alexian Brothers Health System
“We initiated an A/R clean-up as part of a major systems conversion project. It was important for us to work with a partner with which we had a successful history. We clearly made the right choice – MedAssist helped UW Medicine achieve the lowest number of A/R days in our organization’s history.”
— Charles Brown, Associate Administrator/Revenue Cycle, University of Washington Medicine
“MedAssist offers ‘best practices’ according to my strict standards of conduct. The processes they have in place meet my expectations - and then some. The support MedAssist provides our business office, care
management, doctors and patients is priceless.”
— Socorro Torres, Supervisor Patient Financial Services, Advocate Healthcare

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